IT flat rates in detail

One fixed monthly price for all services With our IT service flat rate, you receive a well-defined package of services at a fixed monthly price. Your monthly costs are therefore constant and easy to calculate.

Our IT flat rates are perfect for your company if you want to meet your requirements for professional IT in terms of availability, security and integrity. Our entire team sees itself as a service provider for your company and your employees. It strives to prevent IT problems from arising in the first place and to provide suitable solutions at short notice if the worst comes to the worst.

On the basis of our innovation strategy - coupled with the ongoing further development of your IT systems - we pursue the goal of giving your company a competitive advantage in the future.

All this at a fair fixed price, without unexpected costs.

  • System stability and performance check
  • Backup monitoring
  • Event log monitoring
  • Regular system checks
  • Testing of relevant system components

  • System updates
  • Regular security updates and update checks
  • System and comprehensive network monitoring
  • Firewall updates and monitoring

  • Unrestricted access to the ticket system
  • Monthly list of all tickets incurred
  • On-site service with discounted hourly rate
  • Discounted travel flat rate

  • Automatic online report (monthly on request)
  • Updates and patches
  • Process monitoring
  • Internet availability status
  • Event log monitoring
  • Bandwidth measurement
  • Fast response time

  • System Event Monitoring
  • Workstation Monitoring
  • End User Support Portal
  • Process monitoring (services are monitored according to requirements)

  • Automatic escalation
  • Asset management
  • Reduced hourly rate
  • License management
  • Backup and disaster recovery management
  • Single point of contact (one professional contact person)
  • Annual IT budget planning

  • Monthly system reporting
  • GDPR-compliant reporting of the infrastructure
  • Documentation of the network
  • On request: quarterly meeting with key account manager
  • Documentation of the authorizations

  • Online backup with monitoring
  • Image and disaster recovery for workstations with monitoring
  • Image and disaster recovery for servers with monitoring

  • 1 hour response time for important system and network components
  • 8 hours response time for standard support

  • Monday - Friday: 6.00 am - 6.00 pm
  • Saturday: 8.00 a.m. - 12.00 p.m.
  • optional 24/7

  • from 9 euros: per IT workstation