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Make it as easy as possible for your website visitors to get in touch with you. With a website plugin for the "3CX Live Chat & Talk" tool, your prospects can start a call or chat directly via your website - with just one click. If you previously relied on 0800 service numbers, you can now save yourself the costs. All calls are forwarded free of charge via WebRTC technology to your telephone system and thus directly to your sales team or call center.
3CX Live Chat & Talk can be integrated into any website or content management system, e.g. WordPress or TYPO3. A ready-to-use plugin is already available to download for WordPress. The tool does not incur any additional costs for you, and all calls and chats are free of charge. All you need for implementation is a 3CX telephone system. Of course, you can also obtain this from our IT system house.
If the chat reaches its limits or your prospective customer is looking for a direct conversation, you can easily start a voice or video call from the chat. This sets the tool apart from many other chat providers. This means you can:
- start a voice or video call from within the chat
- offer prospects and customers the convenience of communicating directly without having to dial phone numbers or being forwarded via several employees
- convince and close deals faster
The average website visitor today is impatient. On average, they only spend 15 seconds searching a website for information that they find useful. If they don't find it, they leave the page and click on the next one.
With 3CX Live Chat & Talk, you can support your website visitors in their search for the desired solution and at the same time assess their needs. This means you can:
- increase the attention of your website visitors to your products or services
- Provide desired information in real time
- acquire visitors as genuine prospects and thus soon as customers
- ask for wishes and needs in an informal way, even before the actual acquisition conversation begins
Our programming department at ITM design will be happy to assist you if you have any questions about the integration of website tools.
It is often helpful and important to have an overview of the communication history so that your prospective customer or customer feels that they are in good hands with you even if they change customer service, without having to repeat themselves and their needs. Your employees know directly. You can easily increase time savings and customer satisfaction. This means you can:
- Manage telephony, video and chat via one interface
- Provide your team with an overview of all communication content
- Save time and money by only having to set up and learn one system
Our IT system house experts will be happy to help you set up your chat system, provide support and answer all your questions.